Page 111 - Grasp English C1 (Student Book)

Antıquıty 8

C. Read the letter from the tour company to the tourist and complete it with adjectives from the boxes.

dissatisfied short-staffed uninformative unsatisfactory

well-trained substandard

Dear Madam,

We, at Sunshine Travel, regret that you were 1 with the tour you took of the ancient Greek
House. I understand that you thought the tour was 2 , too short and that you could not
understand the guide due to her poor level of English and quiet voice.

We have spoken to the manager at the Museum of Hellenic History, who is under contract with Sunshine
Travel to provide the guides for the tours of the Ancient Greek House, to find out what happened on that
date. They told us that they were very busy during this period and were 3 , and in order to
fulfill their obligation to Sunshine Tours, hired a student from the university at short notice to run some tours
that day. They apologise that the guide’s level of English and knowledge were 4 , and that
the guide was obliged to lead the tour quickly because another group was due in forty minutes. The
museum staff have assured us that only 5 guides will be used in the future on our tours.

We do hope you will accept our apologies for the 6 tour. In compensation, we would like
to offer you a voucher for 10% off your next booking with Sunshine Travel.

Best regards,
Maeve Halliday
Operations Director
Sunshine Tours

D. Which of the following did the travel company E. Imagine you work for a travel company.
do? Tick the correct answers. A customer writes a letter of complaint, saying
that their visit to an ancient Greek temple did not
1. apologise for the incident
include a guided tour, as specified in the brochure.
2. explain the reason for the incident
Write a letter of apology to the tourist. In your letter:
3. give the tourist a refund
• state how you followed up the incident.
4. contact the contractor
• offer an apology, excuse, compensation or refund.
5. offer compensation
• use phrases and vocabulary from the sample
6. deny the problem
letter.

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